Privacy Policy
ZeoForex, a service of Zeonix Global Pvt. Ltd., is committed to protecting your privacy. This policy outlines how we collect, use, share, and safeguard your personal information when you use our forex remittance and card services.
1. Information We Collect
a. Personal Information:
Full name, contact details, residential addressPassport, PAN, Aadhaar, or other identity documentation
Bank account details and beneficiary information
KYC/AML-related documentation
b. Transaction Data:
Transaction history, transfer amount, currency detailsPurpose of remittance and destination country
c. Usage Data:
IP address, device type, browser, and access timestamps2. How We Use Your Data
We collect and use your data to:
Process international money transfers and issue forex cards
Perform identity and compliance checks (KYC/AML)
Communicate transaction updates, receipts, and alerts
Comply with regulatory obligations under RBI, FEMA, and other financial laws
3. Data Sharing
We may share your information with:
RBI-authorized banks and licensed forex/remittance partners
Regulatory authorities (e.g., RBI, FIU-IND) as required by law
Third-party service providers under strict data protection agreements
4. Data Security
We apply robust technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including encryption, access controls, and audit logging.
5. User Consent
By using ZeoForex, you consent to the collection, processing, and lawful sharing of your personal data as described in this policy.
6. Data Retention
We retain your data only as long as necessary for the purpose of service delivery and as required by applicable laws and financial regulations (typically up to 5 years).
7. User Rights
Users may:
Request access to their personal information
Ask for correction of incorrect or outdated data
Withdraw consent (where applicable) or request deletion, subject to compliance obligations
Requests can be made by contacting our support team.
8. Third-Party Links
ZeoForex may link to third-party websites or services (e.g., bank portals, compliance partners). We are not responsible for the privacy practices of these external entities.
9. Changes to Privacy Policy
Zeonix Global Pvt. Ltd. reserves the right to update this policy as required. Users will be notified of significant changes via email or in-app notifications.